Shop Foreman

Border International Trucks

Border International provides quality service from start to finish with our fully equipped mobile service trucks and our certified technicians. We have the latest in work truck diagnostics software, OEM parts, and commercial truck repair technologies for a professional job done right.

Join the Border International family!!! Border International is now hiring a Shop Foreman in El Paso, TX!!

A Shop Foreman ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains consistently high levels of satisfaction.

 

RESPONSIBILITIES:

• Recruits, hires, and motivates qualified service technicians. 
• Assists technicians in developing their skills. 
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. 
• Understands and ensures compliance with manufacturer warranty and policy procedures. 
• Ensure that all department employees receive appropriate manufacturer training. 
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines. 
• Ensure that all repairs are assigned to technicians in an equal and fair manner. 
• Provides technical support for technicians when necessary. 
• Ensures repairs are charged out correctly. 
• Inspects progress of each repair order throughout the day. 
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. 
• Road tests vehicles to quality-check work performed. 
• Accounts for all documents; ensure that none are missing, and all are processed correctly. 
• Establishes and maintains customer follow-up program to confirm satisfaction with the service experience. 
• Handles all customer complaints within 24 hours, informing other managers as appropriate. 
• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts. 
• Monitors technicians' daily productivity reports and corresponding payroll records. 
• Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer. 
• Ensure proper care, storage, and inventory of special tools. 
• Keeps abreast of new equipment and tools available and recommends purchases. 
• Fills in for service advisor and dispatcher when necessary. 
• Attend managers’ meetings as requested. 
• Strives for harmony and teamwork within the department and with all other departments. 
• Maintains safe work environment. 
• Maintains professional appearance. 
• Other duties assigned. 

 

 QUALIFICATIONS:

• Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience. 
• Two to four years’ related experience and/or training; or equivalent combination of education and experience. 
• Automotive Service Excellence (ASE) Certification  
• Manufacturer Training  
• Must have valid Driver's License.  
• Must be able to manage simultaneous custom projects with strong understanding of production scheduling. 
• Must have good verbal communication skills and the ability to calmly resolve issues that arise. 
• Must be able to motivate others and lead by example. 
• Must be self-motivated, detail oriented and professional always. 

 

Job Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• Vision insurance

Benefit Conditions:

• Only full-time employees are eligible.

 

*** The family of Border International strives to set the standard for Commercial Truck Dealers in the Southwest. ***